Customer satisfaction is the main pursuit of VaporSource.
We are dedicated to trying our best to satisfy the requirements of every customer, to perfect your idea with OEM/ODM support.
Our customer service can be summed up in the words of one of our customers: "unexpectedly good."
VaporSource distributor Section
Q: Where can I purchase VS products?
A: VS vaporizers are sold through a distributor/dealer network and are not available for purchase on this site. If you need, please email us and we will reply back as to how to proceed with your order.
Q: If i am a distributor/ dealer, what’s my different ways of order?
We offer three ways to order
Email: send your order to: email@example.com
Phone :+86-755-23020900 or skype: vaporsource
Q: How my order will be shipped?
A: we ship with UPS/FEDEX/DHL/TNT
Q: How do i pay for my vaporizer goods?
Paypal (only for sample orders)
West union or Wire transfer (T/T)
Q: How long will this vaporizer last? Is there a warranty?
A: Quality is built-in every one of our VS products and we stand behind everything we manufacturer. Standard warranty periods are as follows: 6 months.
VS products are warranted against defective materials and workmanship from the original purchase date. The warranty is only valid for the original consumer purchaser. It does not cover batteries or AC adaptors and is void if the product has been damaged due to misuse, unreasonable use, neglect, or any other cause not arising out of defects in materials or workmanship. For further details. pls contact our after-sales man.
Q: What type of maintenance is necessary to keep my vaporizer in good working order?
A: Your vaporizer requires very little specific maintenance. There are just a few points to keep in mind.
1). It is important to keep your vaporizer clean. Dust, dirt can adversely affect the vapor quality.
2). Avoid lengthy exposure to extreme heat or cold. To achieve optimum functioning allow your vaporizer to acclimate to a normal room temperature.
3). Handle your vaporizer with care. Although this is a durable product, rough treatment may permanently damage the internal sensor.
Q: The vaporizer I purchased is defective. What do I do?
A: It is important to make sure that the vaporizer is in fact defective.
Read the instructions carefully and try the troubleshooting guide before returning vaporizer to us. VS products are covered under warranty and this warranty is limited to defects in materials and workmanship ONLY. It does not cover batteries and AC adapters. It does not cover products damaged due to misuse, neglect, accident or any other cause not arising out of defects in workmanship or material.
Q: How does an electronic vaporizer work?
A: Most VS brand electronic vaporizer pen use something called 5 click start technology. This means that they use a load cell or transducer beam, designed to prevent misuse.
Titan-1 herbal vaporizer User Guide
1. Heating: Five clicks to start heating and red light on. When reach the set temperature, light of button changes to green. When heating, 5 times quick-press to stop with light-off.
2. Setting temperature:
When heating, press button for 1sec, indicator light switch in red (360F) ,green(380F) and blue(420F).
3. Low voltage alarm: Red flashes 5 times and then power-off
4. Charging: Red light on when 5V, 1A charging input, green indicates complete.
Titan-2 vaporizer (Hebe vapor) User Guide
1. Power on/off (5 clicks）
Press button for 3sec, LCD light-on and starts heating. Automatically turn-off when not heating in 1min
2. Set temperature (200-428℉): Press △ to increase the temperature and ▽ to decrease
3. ℉/℃ switch: Press switch key and △ to enter ℉ mode and switch key and ▽ to ℃ mode
4. Low voltage alarm: LCD shows the battery and Heating stops
VS1 pocket vaporizer User Guide
1. Power on/off : Pushing switch on side of unit
2. Heating: Press front button then red light on
Press “+” on side to increase the temperature and “–” to decrease
When reach the desire temperature, light changes to green
3. ℉/℃ switch
Press front button and “+” to enter the ℉ mode ， front button and “–“ to ℃ mode
4. Low voltage alarm : LCD shows the battery and Heating stops
Comparison for Authentic and fake titan-1
Some fake products of titan-1 herbal vaporizers rushed in market ,cause lots problem to users and factory.
Here are some comparison in detais ,hope it could help us to tell authentic from copy ones.